585-598-4597

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585-598-4597

Finger Lakes Mobile RNs

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Terms and Conditions

 

Terms and Conditions

Effective Date: January 23, 2026
Business Name: Finger Lakes Mobile RNs
Website: www.FLXmobileRNs.com

By accessing or using this website or scheduling services with Finger Lakes Mobile RNs, you agree to the following Terms and Conditions. If you do not agree, please do not use this website or our services.

1. Services Provided

Finger Lakes Mobile RNs provides mobile foot care services to clients in New York State, in the Finger Lakes region. Services are provided by Registered Nurses licensed by the State of New York and are limited to nursing interventions within the legal scope of practice with our focus being on foot care.

Services do not replace medical diagnosis, treatment, or emergency care from a physician or other licensed provider.


2. Eligibility for Services

By using our services, you confirm that:

  • You are at least 18 years of age or have a legal guardian’s consent
     
  • You are located within our service area in New York State, in the Finger Lakes Region
     
  • You understand services are non-emergency in nature
     

If you have an urgent medical issue, infection, severe pain, or emergency, call 911 or seek immediate medical attention.


3. Appointments and Cancellations

  • Appointments must be scheduled in advance.
     
  • Cancellations or rescheduling require at least 24 hours’ notice.
     
  • Missed appointments or late cancellations may be subject to a cancellation fee.
     

We reserve the right to refuse or discontinue services if safety concerns arise or at our discretion.


4. Payments and Fees

  • Payment is due at the time of service unless otherwise agreed.
     
  • Accepted payment methods: cash, debit/credit card, check, Venmo
     
  • We do not bill insurance.
     
  • Prices are subject to change and will be communicated in advance. Extra milage charge may apply.
     

5. Scope of Practice and Medical Disclaimer

Services are provided in accordance with New York State nursing laws and regulations.

We do not:

  • Diagnose medical conditions
     
  • Prescribe medications
     
  • Perform surgical or invasive procedures
     

Clients are responsible for informing us of relevant medical history, medications, allergies, and changes in health status.


6. Client Responsibilities

Clients agree to:

  • Provide accurate and complete health information
     
  • Follow post-care instructions
     
  • Maintain a safe environment for in-home visits (including pets being secured)
     

Failure to do so may result in refusal of service.


7. Website Use

This website is for informational purposes only. You agree not to:

  • Use the website for unlawful purposes
     
  • Attempt to access restricted areas
     
  • Copy or misuse website content without permission
     

We may modify or discontinue website content at any time without notice.


8. Privacy and Health Information

Your use of this website and our services is also governed by our Privacy Policy. We take reasonable steps to protect your personal and health information in compliance with applicable laws and HIPAA.


9. Limitation of Liability

To the fullest extent permitted by New York law, Finger Lakes Mobile RNs shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of this website
     
  • Participation in services
     
  • Reliance on information provided
     

Nothing in these Terms limits liability where prohibited by law.


10. Termination of Services

We reserve the right to refuse or discontinue services at our discretion, including for:

  • Safety concerns
     
  • Non-payment
     
  • Inappropriate behavior
     
  • Violation of these Terms


  • Any reason we deem fit
     

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.


12. Changes to These Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.

13. Contact Information

If you have questions about these Terms and Conditions, please contact:

Finger Lakes Mobile RNs
Phone: 585-598-4597
Email: info@FLXmobileRNs.com

Return and Refund Policy

 

Refund Policy

Effective Date: January 23, 2026
Business Name: Finger Lakes Mobile RNs

At Finger Lakes Mobile RNs, we are committed to providing high-quality mobile foot care services. Because healthcare services are personalized and time-based, the following refund policy applies.


1. Payment for Services

Payment is due at the time services are provided unless otherwise agreed in advance. Accepted payment methods include: cash, debit/credit card, check, Venmo.


2. Refunds will not be issued. 

Once nursing foot care services have been provided, refunds are not issued. This includes situations where:

  • The client decides to discontinue services after treatment has begun
     
  • Expected results vary based on individual health conditions
     
  • The full appointment time was reserved and made available
     

Healthcare services are considered rendered at the time of care.


3. Cancellations and Refunds

  • Cancellations made with less than the required notice may be subject to a cancellation fee or may not be refundable.
     
  • Missed appointments (“no-shows”) are non-refundable.
     

4. Nurse-Initiated Cancellations

If we must cancel an appointment due to illness, weather, safety concerns, or unforeseen circumstances, you will receive:

  • A full refund or
     
  • The option to reschedule at no additional charge
     

5. Partial Services

If a service must be stopped early due to:

  • Client safety concerns
     
  • Medical contraindications
     
  • Inaccurate or incomplete health information provided
     

No refund may be issued at our discretion, based on services already performed and time reserved.


6. Prepaid Packages or Gift Certificates (If Applicable)

  • Prepaid services or packages are non-refundable but may be transferable with prior approval.
     
  • Gift certificates are non-refundable and have no cash value unless required by New York law.
     
  • Expiration dates, if any, will be clearly stated at the time of purchase.
     

7. Disputes and Concerns

If you are dissatisfied with your service, please contact us within 7 days so we can address your concerns. While refunds are not guaranteed, we strive to resolve issues professionally and fairly.


8. Compliance With New York Law

This refund policy is intended to comply with applicable New York State laws and regulations. Nothing in this policy limits rights that cannot be waived under state law.


9. Contact Information

For questions regarding this Refund Policy, please contact:

Finger Lakes Mobile RNs
Phone: 585-598-4597
Email: info@FLXmobileRNs.com


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Finger Lakes Mobile RNs

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